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Delegate Access or Shared Calendar/Mailbox is not syncing with Decisions

Follow these steps to initiate the sync of Delegate Access or Shared Calendar/Mailbox with Decisions so you can manage events in those calendars in Decisions

  • Open Outlook in Web 
  • Look for the Delegate Access calendar or the Shared Calendar/Mailbox
    • If you find it, click on 3 dots (···) and Remove
  • Click Add calendar


  • Select Add from directory
    • Choose your personal account
    • Search for the name of the delegate, the calendar name, or email address

    • Add to My calendars
       
  • Reopen Decisions to automatically sync the updated Delegate Access or Shared Calendar/Mailbox with Decisions, so that you can manage events in those calendars in Decisions