FAQ and Troubleshooting
Frequently Asked Questions
- How to Turn on Automatic Recording and Transcription for Teams Meetings
- How do the AI credits work in Decisions?
Customization
- How to add your company logo to the minutes and meeting book templates
- How to configure custom agenda numbering masks?
- System setup when deploying Decisions to large global tenants
- How to add custom Minutes template to a team or channel?
Meeting Recording & Transcription
Account
- Where can I find pricing information?
- FAQs: The free, 14-day trial
- FAQs: Data security and privacy
- FAQs: Getting help
- How to find UserID, MeetingID, TeamID or TenantID ?
- Setting language, date and time formats with Decisions
FAQs
- Clear MS Teams cache
- How to add Decisions agenda to your Teams meeting?
- Recurring Meetings
- Choosing Team/Group/Channel for storage location of Agenda and files
- How to use Decisions with a Zoom Meeting?
- What can I do when a Meeting Organizer leaves?
- Manage agenda co-authors
- Tips & Tricks - Advanced
- Decisions User Consent Permissions
- How to add External Guest Presenters to a specific Agenda item
- How to add the Decisions tabs to a Teams channel
- Could not apply permission to the folder
- Using the Decisions Free Tier
- Missing SharePoint permissions
- Decisions Tab has disappeared from Team or Channel
- Having trouble opening the Word minutes file?
- Get access to Decisions as an external team or group member (non-Microsoft accounts)
- What does "Contact group admin to turn on subscriptions" mean?
- What to do if the meeting link goes to the wrong meeting
- How to annotate PDF documents saved to the agenda
- Create an agenda in a meeting that is not yours
- How to link or connect an agenda to a new meeting (or created by someone else)
- How to take meeting attendance
- How to copy, move or delete agenda templates
- How do I print Meeting Books with mixed page orientation?
- Delegate Access or Shared Calendar/Mailbox is not syncing with Decisions
- How to Manually Upload Your Meeting Transcript for Meeting Recap and AI Minutes
- How to set up multi-day meetings in Decisions | Outlook
- Agenda link in Outlook/calendar points to incorrect meeting date in a meeting series
- Why Isn't Transcription Working in Our Microsoft Teams Meetings?
- How do I block unauthorized bots in Teams meetings?
- Decisions AI with Microsoft Copilot
- How to fix a Microsoft Teams meeting transcript that was transcribed in the wrong language
Using Office 365
- Adding Decisions to Microsoft Teams left navigation menu
- What to do if the Decisions add-in disappears from Outlook or Word
- Microsoft Teams and Office 365 Groups
- How to create an Office 365 Group
- What if I can't find the Decisions add-in when browsing for apps in Teams?
- Does Decisions work with Office 365 for Mac?