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How to Clear Cache on macOS for Office Add-ins

This guide will walk through the steps required to disable the cache for Microsoft Office add-ins on MacOS while troubleshooting or testing the Electronic Signature feature

In some troubleshooting or testing circumstances for MacOS users, disabling the cache for Microsoft Office add-ins will be necessary.  This guide will walk through those steps.

Step 1:  Enable Safari Developer Menu

  • Open Safari 
  • Go to Safari → Settings… (or Preferences on older macOS versions) 
  • Click the Advanced Tab
  • Turn on:
    • Show features for web developers (macOS Sequoia and later) 
    • Or Show Develop menu in menu bar (older macOS versions) 
  •  You should now see Develop in the Safari menu bar

Step 2:  Enable Safari Developer Menu

  • Open Terminal

  • For Microsoft Word execute the following command in terminal:
    • defaults write com.microsoft.Word OfficeWebAddinDeveloperExtras -bool true  

Step 3:  Open the Web Inspector

  • Open word document with Decisions document manager 
  • Generate PDF and select Send for Signature
  • Right click once loaded and select inspect element

 

Step 4:  Disable Cache

  •  Select the Network tab and click on Disable cache as shown below 

Step 5:  Restart

  • Close the add-in and then open it again. 
    • If you are testing or troubleshooting Electronic Signatures, enable the E-Signature checkbox, then click on Send for signature. When the login dialog appears again open the Inspect Element and complete the login with your Adobe credentials 

 

These steps should resolve the issue.  If you face additional roadblocks, please contact Decisions Support.